Technical assistance
GVA EXPERIENCE AND CAPABILITIES IN TECHNICAL ASSISTANCE
Road assistance has become a way of life. What you need when you accidently lock your keys in your car, run out of gas or need to be towed is fast, reliable emergency road-side assistance. GVA is an ideal partner for any program of roadside assistance whether you are an occasional driver, a car manufacturer, an owner of a fleet of vehicles, or an insurer. In order to drive with peace of mind a driver needs 24/7/365 “sign and drive” service and with GVA car assistance by your side, help for you and your family is just a phone call away.
GVA has gained sound experience and capabilities in providing technical assistance (road assistance) in Russia and CIS:
- 10 years in technical assistance
- Technical services provided for 50 assistance companies (including AXA Assistance, Inter Mutuelle Assistance (IMA), ACI Global, ANWB, ARAG, ADAC, RACE Spain, Touring Club Swiss, Touring Club Royal de Belgique and others)
- Repatriation of cars (for foreigners - out of Russia, for Russians – back to Russia)
- Roadside assistance network
- Driver error management
- Car scrapping services
- Liaison with road police forces and Interpol
- Technical assistance programs for major car manufactures since 2002
- Developed a network of towing service in more than 30 major cities in Russia
The range of the services varies upon the needs of the client (car manufacturer, leasing and car fleet management company, insurance company, assistance company) and the type of technical assistance program designed.
GVA can arrange for the following Technical services:
- Vehicle towing
- Roadside assistance
- Trailer towing
- Consultation with the car manufacturer technical staff within the case management (if required and covered by the program)
- Return of the car to the driver upon completion of the repair
- Warranty consult
- Other required specific services
GVA can arrange the following services for a driver and/or passenger:
- Transfer from the location (Arrangement and payment for taxi to continue the trip)
- Arrangement and payment for rental car
- Hotel booking and payment
- Return of minor children
- Airlines, railways ticket booking and payment
- Other concierge/lifestyle services
Medical referral (Emergency medical assistance) in case of car accident.
In case of medical emergency on the road, GVA can provide a driver and/or his passengers with the contacts of the nearest clinic or hospital adapted to his/her medical problem and arrange medical services (if covered by the program).
By using its unique software, GVA can collect specific data and provide a client (constructor, insurance company and other) with a customized Monthly Report of Events.